All domestic orders are shipped within 2-3 business days from Hawaii via USPS Priority shipping. When your order has processed we will send you a confirmation email with the tracking number which you can use to track your shipment by visiting USPS.com.
United States: $9.50 flat-rate standard shipping fee
International: We apologize as we are currently unable to fulfill international orders.
RETURNS & EXCHANGES
We gladly exchange any unworn merchandise within 10 days of receiving it for another style, size color. Any difference in price will be processed using the original payment method. We hope you understand that we are a small business and produce limited quantities of each item and do not offer refunds at this time.
Merchandise must be returned in its original condition and accompanied by its original tags and packaging. Merchandise may not be worn, altered or washed. Rumi Murakami reserves the right to deny any exchange if the goods do not meet the exchange policy requirements. Exchanges will be considered final.
Discounted items are final sale.
HOW TO PROCESS AN EXCHANGE
All exchanges must be authorized by us before sending merchandise back.
Email us at firstname.lastname@example.org with a detailed description of what you want to exchange, your order number, and the new style/size/color and we will get back to you in 2 business days.
Original shipping fees are not refundable. When shipping items back, we strongly suggest you insure the package via USPS and purchase tracking services for your protection. Save the shipping receipt for your records. We are not liable for any mail loss and can only process merchandise received by Rumi Murakami HQ.
Exchanges should be addressed to:
307c Kamani St.
Honolulu, HI 96813
Simply ship back to us and we will send you your new item free of shipping charges.